The portal is structured as a simple CRM system from which you can easily perform your daily operations. The user-friendly and intuitive interface minimises the time you need to manage your (virtual) customers.
Site management
Manage your listings, contact details, services and prices through the portal and compare your prices with nearby locations.
Compare packages
StandardExclusivePremium
No investment
Paid per customer
Ready-made new customers
Knowledge partner
Cross-selling
Software
Marketing
Debtor management
Administration
Salesfunnel
Sales and support team
LCV management
Automated compliance
Recurring compliance
Retrospective compliance
Monthly overview
An overview of the payout is generated every month. You can use this statement for your internal administration.
Automatically paid into your bank account
Every month, we automatically push the commission to be received to the bank account known and verified to us. You don’t have to do anything for this.
Up-to-date insight of commission and debtors
In a comprehensive overview, you can track exactly which customers have paid and how much. Based on this, your monthly commission is paid out.
Charges booked are paid automatically
All variable costs, from scanning to meeting rooms, are automatically entered per customer and paid out the following month.
Central mailbox for all correspondence
With the messaging module, you always have a good overview of your incoming and outgoing communications. You can see per customer which messages have been sent, whether they have arrived and been opened, and whether the customer has responded. When a new message arrives, you are notified immediately. This way, you are always up-to-date and customer communication can be completed in no time.
Standard messages
Communicate easily with your customers using standard messages.
All communication automatically is sent in the right language.
Using predefined messages, you can easily communicate with your customers. The messages are always automatically sent to the customer in the right language. When the customer responds to the message, you receive a notification in your message inbox.
Forwarding module
Automatically generate a shipping label with the correct address on it. The postage costs are then charged to the customer.
Scan module
With the simple scanning module, you can scan mail for your customers in a single operation. This way, you ensure that mail processing is up to three times faster than before. The scanned mail items then become visible in the customer’s portal. They in turn view and download the mail items.
Notification
Let your customers know there is mail at the touch of a button. With the built-in mail button, you let your customers know in the right language that there is mail for them at the touch of a button. You can immediately indicate how many letters and/or parcels are involved. The customer then receives an email and a notification in their portal that the mail can be collected.
Choose which additional documents you want to request
Would you like to receive more information/documents from a customer in addition to the above file? Then let us know and we will easily add it to your customers’ onboarding flow.
Comprehensive filing
The customer dossier has never been so comprehensive. Flexado combines recent advances in technology with collaborations with leading industry players to create the most comprehensive customer dossier possible. The file includes:
Company details
Company structure
Contacts
UBO’s
Extracts and identification documents
AML sanctions list checks
PEP checks
Adverse media checks
Google-test
Additional questions
Locally required documents
Additional relevant documentation
Annual compliance
To be compliant, building a customer file once is not enough. That is why our software performs annual compliance checks and documents that expire in the interim are automatically re-requested from the customer. This ensures that your files are always up to date.
Onboard compliance
Compliance is a time-consuming and complicated process. To help entrepreneurs with this, we have combined our 15+ years of experience with the deployment of recent developments in technology as well as collaborations with leading partners from different industries. This has enabled us to fully automate the statutory filing process. This way, we ensure a complete file that is always up-to-date, in a way that has never been easier.
24/7 insight into current file
Automatic recurring checks of all your customer files. All files are stored in a secure environment. Here you can view the customer’s file 24/7 and work fully in line with the AVG. AML checks are re-performed annually, so your client file is always up-to-date. If a file is incomplete, or in case of doubt, you will receive an immediate notification.
Retention period
All documents are kept in accordance with the AML for up to 5 years after the termination of the agreement between Flexado and the client. After this period, the documents will be destroyed. For all questions about the GDPR (general data protection regulation) and document retention periods, please refer to our privacy policy.
Current risk analysis
Customer screening is always done on the basis of a current risk analysis. On the basis of dif- ferent invoices, a company can be classified as an increased risk. Risk is determined on the basis of six risk areas:
Easily look up contact details, postal instructions and information about your customers through a clear customer database that is always up-to-date.
Customer communication
All your communication in one central place.
With the Flexado messaging module, you always have a good overview of your incoming and outgoing communications. You can see per customer which messages have been sent, whether they have arrived and been opened, and whether the customer has responded. When a new message arrives, you are notified immediately. This way, you are always up-to-date and customer communication can be completed in no time.
Clients & locations
Always access to an up-to-date client file.
Automatic recurring checks of all your customer files.
All files are stored in a secure environment. Here you can view the customer’s file 24/7 and work fully in line with the AVG. AML checks are re-performed annually, so your client file is always up-to-date. If a file is incomplete, or in case of doubt, you will receive an immediate notification.
Retention period
All documents are kept in accordance with the AML for up to 5 years after the termination of the agreement between Flexado and the client. After this period, the documents will be destroyed. For all questions about the GDPR (general data protection regulation) and document retention periods, please refer to our privacy policy.
Compliance & AML
Risk analysis for virtual offices and office spaces.
Within Flexado, regular client screening is carried out as a basis.
When national, European or FATF guidelines call for it, a customer will be designated as ‘high-risk’ and then an enhanced customer due diligence is required.
Within those guidelines, one client is not the other. The AML guidelines for domiciliaries and the AML risk matrix (always the latest version) are taken into account. All risks described are tested against this.
The risk analysis is drawn up based on five different risk areas.
For all countries outside the EU, Flexado carries out a heightened scrutiny as standard. In addition, enhanced screening is carried out for high-risk countries and countries on international sanctions lists.
Finally, we distinguish transaction risk. We see from which country, company and bank account payments are made. If this is an unusual transaction or if the client has money coming from a high-risk country for financing, we proceed to a heightened investigation and/or make a report.
From now on, manage not only your virtual, but also your physical tenants in one environment. Make immediate use of all the benefits of Flexado for your permanent tenants.
Simple (recurring) compliance checks
Always an up-to-date file
Communicate via standard messages
Easy scanning of incoming mail
Customer communication
Communicate easily with your customers with standard messages.
All communication automatically is sent in the right language.
Using predefined messages, you can easily communicate with your customers. The messages are always automatically sent to the customer in the right language. When the customer responds to the message, you receive a notification in your message inbox.
A number of standard messages
There is a lot of mail at the location. When will you pick it up?
You have had a visitor at the location.
Please contact the reception.
Customer communication
Let your customer know there is mail at the touch of a button.
With the built-in mail button, you let your customers know in the right language that there is mail for them at the touch of a button. You can immediately indicate how many letters and/or parcels are involved. The customer then receives an e-mail and can easily indicate when the mail will be collected.
Compliance & AML
Fully automated compliance process.
Compliance is a time-consuming and complex process. To help entrepreneurs with this, we have combined our 13+ years of experience with the deployment of recent technological developments as well as collaborations with leading partners from different industries. As a result, we have managed to fully automate the legally required compliance process. This way, we ensure a complete file that is always up-to-date, in a way that has never been easier.
Process mail 3 times faster with the scanning module
With the simple Flexado scanning module, you can scan mail for your customers in a single operation. This way, you ensure that mail processing is up to three times faster than before. The scanned mail items then become visible in the customer’s portal. Here they in turn can view and download the mail items.