With the Flexado messaging module, you always have a good overview of your incoming and outgoing communications. You can see per customer which messages have been sent, whether they have arrived and been opened, and whether the customer has responded. When a new message arrives, you are notified immediately. This way, you are always up-to-date and customer communication can be completed in no time.
Clients & locations
Always access to an up-to-date client file.
Automatic recurring checks of all your customer files.
All files are stored in a secure environment. Here you can view the customer’s file 24/7 and work fully in line with the AVG. AML checks are re-performed annually, so your client file is always up-to-date. If a file is incomplete, or in case of doubt, you will receive an immediate notification.
Retention period
All documents are kept in accordance with the AML for up to 5 years after the termination of the agreement between Flexado and the client. After this period, the documents will be destroyed. For all questions about the GDPR (general data protection regulation) and document retention periods, please refer to our privacy policy.
Compliance & AML
Risk analysis for virtual offices and office spaces.
Within Flexado, regular client screening is carried out as a basis.
When national, European or FATF guidelines call for it, a customer will be designated as ‘high-risk’ and then an enhanced customer due diligence is required.
Within those guidelines, one client is not the other. The AML guidelines for domiciliaries and the AML risk matrix (always the latest version) are taken into account. All risks described are tested against this.
The risk analysis is drawn up based on five different risk areas.
For all countries outside the EU, Flexado carries out a heightened scrutiny as standard. In addition, enhanced screening is carried out for high-risk countries and countries on international sanctions lists.
Finally, we distinguish transaction risk. We see from which country, company and bank account payments are made. If this is an unusual transaction or if the client has money coming from a high-risk country for financing, we proceed to a heightened investigation and/or make a report.
From now on, manage not only your virtual, but also your physical tenants in one environment. Make immediate use of all the benefits of Flexado for your permanent tenants.
Simple (recurring) compliance checks
Always an up-to-date file
Communicate via standard messages
Easy scanning of incoming mail
Customer communication
Communicate easily with your customers with standard messages.
All communication automatically is sent in the right language.
Using predefined messages, you can easily communicate with your customers. The messages are always automatically sent to the customer in the right language. When the customer responds to the message, you receive a notification in your message inbox.
A number of standard messages
There is a lot of mail at the location. When will you pick it up?
You have had a visitor at the location.
Please contact the reception.
Customer communication
Let your customer know there is mail at the touch of a button.
With the built-in mail button, you let your customers know in the right language that there is mail for them at the touch of a button. You can immediately indicate how many letters and/or parcels are involved. The customer then receives an e-mail and can easily indicate when the mail will be collected.
Compliance & AML
Fully automated compliance process.
Compliance is a time-consuming and complex process. To help entrepreneurs with this, we have combined our 13+ years of experience with the deployment of recent technological developments as well as collaborations with leading partners from different industries. As a result, we have managed to fully automate the legally required compliance process. This way, we ensure a complete file that is always up-to-date, in a way that has never been easier.
Process mail 3 times faster with the scanning module
With the simple Flexado scanning module, you can scan mail for your customers in a single operation. This way, you ensure that mail processing is up to three times faster than before. The scanned mail items then become visible in the customer’s portal. Here they in turn can view and download the mail items.
