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Fully automated process
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Receive more loyal customers
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Flexado as a knowledge partner
The portal is structured as a simple CRM system from which you can easily perform your daily operations. The user-friendly and intuitive interface minimises the time you need to manage your (virtual) customers.
Manage your listings, contact details, services and prices through the portal and compare your prices with nearby locations.
An overview of the payout is generated every month. You can use this statement for your internal administration.
Every month, we automatically push the commission to be received to the bank account known and verified to us. You don’t have to do anything for this.
In a comprehensive overview, you can track exactly which customers have paid and how much. Based on this, your monthly commission is paid out.
All variable costs, from scanning to meeting rooms, are automatically entered per customer and paid out the following month.
With the messaging module, you always have a good overview of your incoming and outgoing communications. You can see per customer which messages have been sent, whether they have arrived and been opened, and whether the customer has responded. When a new message arrives, you are notified immediately. This way, you are always up-to-date and customer communication can be completed in no time.
Communicate easily with your customers using standard messages.
All communication automatically is sent in the right language.
Using predefined messages, you can easily communicate with your customers. The messages are always automatically sent to the customer in the right language. When the customer responds to the message, you receive a notification in your message inbox.
Automatically generate a shipping label with the correct address on it. The postage costs are then charged to the customer.
With the simple scanning module, you can scan mail for your customers in a single operation. This way, you ensure that mail processing is up to three times faster than before. The scanned mail items then become visible in the customer’s portal. They in turn view and download the mail items.
Let your customers know there is mail at the touch of a button. With the built-in mail button, you let your customers know in the right language that there is mail for them at the touch of a button. You can immediately indicate how many letters and/or parcels are involved. The customer then receives an email and a notification in their portal that the mail can be collected.
Would you like to receive more information/documents from a customer in addition to the above file? Then let us know and we will easily add it to your customers’ onboarding flow.
The customer dossier has never been so comprehensive. Flexado combines recent advances in technology with collaborations with leading industry players to create the most comprehensive customer dossier possible. The file includes:
To be compliant, building a customer file once is not enough. That is why our software performs annual compliance checks and documents that expire in the interim are automatically re-requested from the customer. This ensures that your files are always up to date.
Compliance is a time-consuming and complicated process. To help entrepreneurs with this, we have combined our 15+ years of experience with the deployment of recent developments in technology as well as collaborations with leading partners from different industries. This has enabled us to fully automate the statutory filing process. This way, we ensure a complete file that is always up-to-date, in a way that has never been easier.
Automatic recurring checks of all your customer files. All files are stored in a secure environment. Here you can view the customer’s file 24/7 and work fully in line with the AVG. AML checks are re-performed annually, so your client file is always up-to-date. If a file is incomplete, or in case of doubt, you will receive an immediate notification.
All documents are kept in accordance with the AML for up to 5 years after the termination of the agreement between Flexado and the client. After this period, the documents will be destroyed. For all questions about the GDPR (general data protection regulation) and document retention periods, please refer to our privacy policy.
Customer screening is always done on the basis of a current risk analysis. On the basis of dif- ferent invoices, a company can be classified as an increased risk. Risk is determined on the basis of six risk areas:
Easily look up contact details, postal instructions and information about your customers through a clear customer database that is always up-to-date.
